Satisfaction Guarantee

Our Satisfaction Guarantee

Selling and shipping high quality meat and seafood is what we do every day. We are certain you will love our products and our great service. Have a problem or concern? Please do not hesitate to let us know.

Our Product Guarantee

  • Quality: We guarantee that you will receive the highest quality meat and seafood products.
  • Condition: We guarantee your order will arrive in suitable condition, arriving either frozen or partially frozen.
  • Accuracy: We guarantee that you will receive the items that you ordered, and they will be the size indicated on our site or larger.

If you feel that the product you received does not meet our standards, please contact us within 30 days of the receipt of your product and our team will gladly assist you in making it right. We strive for 100% customer satisfaction. Bottom line, if you’re not happy, we’re not happy.

Standard Customer Care hours are Monday through Friday 9 a.m. to 6 p.m. EST.

E-mail: customercare@clubwagyu.com

Phone: 833-411-0553